Below are the questions we are asked most often. If yours is not here, write to support@opellier.com or call +1 (866) 688-8443 — we would rather answer before you buy than after.
Ordering and delivery
How long will my order take to arrive?
Every piece is made to order, so there are two stages to account for:
- Preparation: 7–15 business days before your order ships.
- Standard shipping: an estimated 4–6 weeks in transit after dispatch, in addition to preparation.
The preparation period uses business days, excluding weekends and public holidays. The transit estimate is stated in weeks. Full detail is in our Shipping Policy.
What is the order-processing cut-off?
Our order-processing cut-off is 5:00 PM Mountain Time (America/Denver), observing U.S. daylight saving time. Orders received after this cut-off, or on a weekend or public holiday, begin processing on the next business day. Handling and transit business-day estimates use a Monday–Friday calendar; public holidays and carrier delays may affect delivery.
What does shipping cost?
- Standard shipping is free on every order — no minimum spend, no qualifying threshold.
There are no handling or processing charges of any kind. If you choose standard shipping, the shipping line at checkout reads $0.00.
Where are orders dispatched from?
Orders are prepared and dispatched by our partner manufacturers in Zhongshan, Guangdong, China.
Where do you ship?
We deliver to street addresses within the United States only. We do not ship to any other country at this time, and we cannot deliver to international freight forwarders.
Will I be charged customs duties or import taxes?
Opellier covers import duties and customs-clearance charges. Customers do not pay additional import fees on delivery. Applicable state or local sales tax is calculated and displayed at checkout before payment.
Will I receive tracking information?
Yes. A tracking number is emailed to you as soon as your parcel ships. If it has not started updating after three business days, write to us and we will chase the carrier on your behalf.
How can I pay?
Every payment option available to you is shown at checkout before you confirm the order. Checkout runs over an encrypted (TLS/SSL) connection, and your payment details go directly to our payment processor.
Can I change or cancel my order?
- Within 24 hours of ordering: cancel at no cost, for a full refund with no fees deducted.
- After 24 hours, before it ships: preparation may already be under way, but contact us anyway — we will still do our best to stop it free of charge.
- Once it has shipped: the order can no longer be cancelled, and our 30-day return process applies instead.
To cancel, email support@opellier.com with your order number.
The fixtures themselves
Do your lights come with bulbs?
The light source, bulb base and whether bulbs are included depend on the exact fixture. Check the product specifications or contact support to confirm these details for the item you are considering before ordering.
Are your lights dimmable?
Dimming compatibility depends on the exact fixture, light source and dimmer. Contact us to confirm compatibility for your selected fixture and installation before ordering.
How do I install a fixture?
Use a qualified electrician and follow the instructions for the exact fixture and local electrical requirements. Confirm the required mounting hardware, fixture weight and ceiling or wall support before installation.
After your order arrives
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery and attach clear photographs of the fixture and its packaging. We will review it and put things right — a replacement, a refund, or whatever fits the situation — at no cost to you.
What is your return policy?
You have 30 days from delivery to request a return. The piece must be unused, in its original condition and original packaging, with proof of purchase. We cover return shipping on anything defective, damaged or incorrect; for change-of-mind returns the customer pays return shipping, and original shipping charges are not refundable. Approved refunds go back to your original payment method within 5–10 business days of inspection. The full terms are in our Return & Refund Policy.
We do not charge a restocking fee. Change-of-mind return shipping remains the customer's responsibility.
To start a return, email support@opellier.com with your order number and reason. Please wait for our return authorisation — do not send anything back to the address printed on the original parcel.
Reaching us
How do I contact customer support?
Email: support@opellier.com
Phone: +1 (866) 688-8443
Hours: Monday to Friday, 9:00 AM–5:00 PM Mountain Time
Post: opellier inc., 365 29 Road, Grand Junction, Colorado 81504, United States
We reply to every message within 1–2 business days.
Do you work with interior designers and trade clients?
Yes. We work with designers, architects and hospitality projects, and offer trade pricing and specification support.