Below are the questions we are asked most often. If yours is not here, write to support@opellier.com or call +1 (866) 688-8443 — we would rather answer before you buy than after.
Ordering and delivery
How long will my order take to arrive?
Every piece is made to order, so there are two stages to account for:
- Preparation: 7–10 business days before your order ships.
- Standard shipping: 7–12 business days in transit — 14–22 business days in total.
- Express shipping: 4–7 business days in transit — 11–17 business days in total.
Business days exclude weekends and public holidays. Full detail is in our Shipping Policy.
What does shipping cost?
- Standard shipping is free on every order — no minimum spend, no qualifying threshold.
- Express shipping: $15.00 USD, if you would like your order to reach you sooner.
There are no handling or processing charges of any kind. If you choose standard shipping, the shipping line at checkout reads $0.00.
Where do you ship?
We deliver to street addresses within the United States only. We do not ship to any other country at this time, and we cannot deliver to international freight forwarders.
Will I be charged customs duties or import taxes?
No. Because every order stays inside the United States, no customs or import charges apply. Any state or local sales tax is calculated and displayed at checkout before you pay.
Will I receive tracking information?
Yes. A tracking number is emailed to you as soon as your parcel ships. If it has not started updating after three business days, write to us and we will chase the carrier on your behalf.
How can I pay?
Every payment option available to you is shown at checkout before you confirm the order. Checkout runs over an encrypted (TLS/SSL) connection, and your payment details go directly to our payment processor.
Can I change or cancel my order?
- Within 24 hours of ordering: cancel at no cost, for a full refund with no fees deducted.
- After 24 hours, before it ships: preparation may already be under way, but contact us anyway — we will still do our best to stop it free of charge.
- Once it has shipped: the order can no longer be cancelled, and our 30-day return process applies instead.
To cancel, email support@opellier.com with your order number.
The fixtures themselves
Do your lights come with bulbs?
It varies by piece. Some fixtures use an integrated LED module and need no bulb at all; the rest take standard screw or pin bulbs — across our range that means E12, E14, E26, E27 and G9 bases. Where a product page states whether the bulb is included, that is the answer. Where it does not, email us with the piece you are looking at and we will confirm before you order.
Are your lights dimmable?
Many are, but not all, and on some pieces dimming depends on which light-source option you choose. A dimmable fixture also needs a compatible dimmable bulb and a matching dimmer switch to work properly — all three parts have to agree. Where a product page states that a piece is dimmable, that is the answer; where it is silent, ask us and we will confirm the exact specification before you order.
How do I install a fixture?
Fixtures arrive with the standard mounting components needed to fit them. We recommend using a qualified electrician, and we strongly recommend it for large or heavy chandeliers, where the ceiling fixing has to be rated for the weight. Safe installation and compliance with local electrical codes are the customer's responsibility.
After your order arrives
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery and attach clear photographs of the fixture and its packaging. We will review it and put things right — a replacement, a refund, or whatever fits the situation — at no cost to you.
What is your return policy?
You have 30 days from delivery to request a return. The piece must be unused, in its original condition and original packaging, with proof of purchase. We cover return shipping on anything defective or damaged; for change-of-mind returns the customer pays return shipping, and original shipping charges are not refundable. Approved refunds go back to your original payment method within 5–10 business days of inspection. The full terms are in our Return & Refund Policy.
To start a return, email support@opellier.com with your order number and reason. Please wait for our return authorisation — do not send anything back to the address printed on the original parcel.
Reaching us
How do I contact customer support?
Email: support@opellier.com
Phone: +1 (866) 688-8443
Hours: Monday to Friday, 9:00 AM–5:00 PM Mountain Time
Post: opellier inc., 365 29 Road, Grand Junction, Colorado 81504, United States
We reply to every message within 1–2 business days.
Do you work with interior designers and trade clients?
Yes. We supply designers, architects and hospitality projects across the United States through our Trade Program, which offers trade pricing and specification support.