Refund policy

Every Opellier fixture is inspected before it leaves our warehouse, but we know a piece can still arrive looking different in your room than it did on screen. If your order is not right for you, the process below explains exactly how to send it back and what you can expect to get refunded.

Questions at any stage: support@opellier.com or +1 (866) 688-8443, Monday to Friday, 9:00 AM–5:00 PM Mountain Time. We reply to every message within 1–2 business days.

Quick summary

  • Return window: 30 days from the delivery date
  • Condition required: unused, in original condition, in original packaging, with proof of purchase
  • Return shipping: paid by Opellier when the item is defective or damaged; paid by the customer for change-of-mind returns
  • Refund timing: 5–10 business days after your return arrives and passes inspection, back to the original payment method
  • Original outbound shipping charges are not refundable

1. Cancelling an Order

Plans change, and we would rather cancel an order than process a return.

  • Within 24 hours of placing your order: cancel at no cost, for a full refund with no fees deducted.
  • More than 24 hours later, but before the parcel ships: preparation and packing may already be under way. Contact us anyway and we will still do our best to stop the order free of charge before it leaves the warehouse.
  • Once the parcel has shipped: the order can no longer be cancelled. The 30-day return process in section 2 applies instead.

To cancel, email support@opellier.com with your order number.

2. What Can Be Returned

You have 30 days from the day your order is delivered to request a return. To qualify, the fixture must be:

  • unused, with no signs of installation or wear
  • in the same condition in which you received it
  • packed in the original box and protective materials
  • accompanied by proof of purchase, such as your order confirmation or receipt

3. What Cannot Be Returned

We are unable to accept:

  • items damaged through misuse, improper installation, or careless handling
  • any item sent back to us without an approved return authorization

4. How to Start a Return

Email support@opellier.com with your order number and the reason for the return. Once your request is approved, we will send you written return instructions together with the address of our returns warehouse; that full address is issued only with your return authorization.

Please note: do not send the item back to the address printed on the original parcel. Returns arriving at any address other than the one on your authorization cannot be tracked to your order, and we cannot guarantee a refund for them.

5. Who Pays for Return Shipping

  • Defective or damaged on arrival: Opellier covers the return shipping cost in full.
  • Any other reason, including change of mind: the return shipping cost is the customer's responsibility.
  • The shipping you paid on the original order is not refundable.

6. Refunds

When your return reaches our warehouse we inspect it and email you to confirm whether it has been approved or declined. Approved refunds are released to the original payment method within 5–10 business days of that inspection.

How long the money takes to appear depends on how you paid:

  • PayPal: usually visible in your PayPal balance within 1–3 business days of release
  • Credit and debit cards: typically 5–10 business days, depending on your issuing bank
  • Shop Pay, Apple Pay and Google Pay: refunded to the card linked to that wallet, on that card's usual schedule

These final steps are handled by your bank or payment provider, and the timing is outside our control.

7. Exchanges

We exchange an item only when it is defective or damaged. If you need a replacement, contact us and we will arrange it once the fault is confirmed.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, or is not the item you ordered, contact us within 7 days of delivery and include photographs of the fixture and its packaging as evidence. We will review the photos and resolve the problem as quickly as possible, at no cost to you.

Opellier
365 29 Road, Grand Junction, Colorado 81504, United States
support@opellier.com | +1 (866) 688-8443