We keep checkout simple, transparent and secure. This page sets out which payment methods we accept, when you are charged, and how your details are protected.
Accepted payment methods
- PayPal — pay with your PayPal balance or any bank account or card linked to it.
- Credit and debit cards — Visa, Mastercard, American Express and Discover, processed through the secure card checkout provided by PayPal. A PayPal account is not required: select the guest checkout option on the payment step.
Currency and billing
- All prices are listed and charged in US Dollars (USD).
- Your payment method is charged when you place the order, not when it ships.
- The charge appears on your statement through PayPal.
- If we are unable to fulfill your order for any reason, you receive a full refund to your original payment method.
Taxes
- Sales tax is calculated at checkout from your shipping address and the applicable state and local rates.
- The amount is shown before you confirm the order, so the total you see at checkout is the total you pay. We add nothing afterwards.
Payment security
- The entire site is served over SSL encryption.
- Card details are handled by our payment provider and never reach or rest on our servers.
- All transactions are processed by PCI-DSS-compliant processors.
If a payment does not go through
A declined payment is usually the card issuer rather than the order itself. It is worth checking that the billing address matches the one your bank holds, that the card is cleared for online and international purchases, and that the funds are available. You may also see a temporary authorization hold that is released by your bank within a few business days. If the payment still fails, contact us and we will help you complete the order.
Questions
Email support@opellier.com or call +1 (866) 688-8443, Monday to Friday, 9:00 AM–5:00 PM Mountain Time. See also our Refund Policy and Shipping Policy.