Shipping policy
Lighting is fragile, and most of what we sell is made to order, so we would rather set your expectations honestly than promise a date we cannot hold. Below is exactly how long an Opellier order takes, what it costs to ship, and where we can send it.
Questions about a shipment: support@opellier.com or +1 (866) 688-8443, Monday to Friday, 9:00 AM–5:00 PM Mountain Time.
1. Order Processing Time
Orders are prepared and dispatched by our partner manufacturers in Zhongshan, Guangdong, China. Preparation takes 7–15 business days before dispatch, excluding weekends and public holidays. Tracking is emailed after dispatch. If preparation is delayed, we will contact you.
Our order-processing cut-off is 5:00 PM Mountain Time (America/Denver), observing U.S. daylight saving time. Orders received after this cut-off, or on a weekend or public holiday, begin processing on the next business day. Handling and transit business-day estimates use a Monday–Friday calendar; public holidays and carrier delays may affect delivery.
2. Delivery Estimates
Estimated standard transit is 4–6 weeks after dispatch, in addition to the 7–15 business-day preparation period. Transit starts when the parcel is dispatched, not when the order is placed. These are estimates; carrier delays, weather, public holidays and customs clearance may affect delivery.
3. Shipping Options and Fees
We dispatch orders from our partner manufacturers in Zhongshan, Guangdong, China, using logistics partners including UPS, FedEx or DHL. Rates are calculated at checkout and shown in full before you pay:
- Standard shipping is free on every order, with no minimum spend and no qualifying threshold
There are no separate handling or processing charges. The rate you see at checkout is the only shipping amount you will be billed.
4. Where We Ship
Opellier currently delivers to street addresses within the United States only. We do not ship to any other country at this time, and we cannot deliver to international freight forwarders.
5. Duties and Taxes
Opellier covers import duties and customs-clearance charges. Customers do not pay additional import fees on delivery. Applicable state or local sales tax is calculated and displayed at checkout before payment.
6. Tracking Your Order
A tracking number is emailed to you the moment your parcel ships, so you can follow its progress at any point. If the number has not started updating after three business days, write to us and we will chase the carrier on your behalf.
7. Delays
We do our best to hit the estimates in section 2, but logistics providers occasionally run behind for reasons we cannot influence. If your order has not reached you by the end of its estimated window, contact us and we will open an enquiry with the carrier straight away.
8. Address Accuracy
Please check your shipping address carefully before completing checkout. We dispatch to the address exactly as entered, and we cannot take responsibility for a parcel delivered to an address that was given to us incorrectly or incompletely. If you spot a mistake, email us immediately — we can usually correct it while the order is still being prepared.
9. Damaged or Lost Parcels
If your order arrives damaged, or does not arrive at all, contact us within 7 days of delivery (or of the expected delivery date) and attach photographs of the parcel and its contents where you have them. We will investigate with the carrier and put it right.
Opellier
365 29 Road, Grand Junction, Colorado 81504, United States
support@opellier.com | +1 (866) 688-8443